GENERAL TERMS AND CONDITIONS
All orders require payment in full prior to pick up or shipping. ALL SALES ARE FINAL. No Exceptions. Packing, Shipping and Installation are not included unless stated otherwise by Authentic Provence®. Unauthorized storage of your items in Authentic Provence will result in a storage fee of up to $ 250.00 per month. This applies to large items, fountains, garden ornament, furniture, planters, statues, etc.
Accepted Forms of Payment
We use RightSignature, an encrypted credit card authorization form, that will be sent to you after you have received an invoice. Check and wire transfer are accepted as well. Please contact us for further information at 1 561.805.9995
Authentic Provence® is obligated to collect state sales tax on property which is collected at or delivered within the state of Florida. If shipment are sent outside of Florida Sales tax will not be charged.
Custom Orders are non-cancellable, non-returnable and non-refundable. All custom orders require a 100% non-refundable deposit, at the time of order being placed.
Thank you for visiting authenticprovence.com. We have prepared the information below to ensure that your experience on our website is one you’ll want to repeat again and again authenticprovence.com provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may “bookmark” a particular portion of authenticprovence.com and thereby bypass this agreement, your use of this site still binds you to the terms. Since Authentic Provence® may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.
This website is expressly owned and operated by authenticprovence.com. The mailing address for authenticprovence.com is 3735 South Dixie Highway, West Palm Beach, FL 33405. Unless otherwise noted, all design and content featured on authenticprovence.com -including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by authenticprovence.com. This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of authenticprovence.com. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from authenticprovence.com. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.
Limitation of Liability
Given the unpredictability of technology and the online environment, Authentic Provence® does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Authentic Provence shall not be liable for damages of any kind related to your use of or inability to access this website.
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on authenticprovence.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event an Authentic Provence® product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Authentic Provence® shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. authenticprovence.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Authentic Provence shall issue a credit to your credit card account in the amount of the incorrect price.
At authenticprovence.com, we go out of our way to select the unique and distinctive merchandise for which the Authentic Provence® brand is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on authenticprovence.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us at 561.805.9995, Monday-Friday, 9:00 am – 5:00 pm EST.
Authentic Provence® products displayed on the website are available at Authentic Provence® at 3735 South Dixie Highway, West Palm Beach, FL 33405. The prices displayed on the website are valid and effective only in the United States. Keep in mind, authenticprovence.com does not carry every item that you would find in our store.
Most Authentic Provence® products displayed on the website are available at Authentic Provence® at 3735 South Dixie Highway, West Palm Beach, Florida while supplies last. In some cases, web merchandise may not be available at Authentic Provence®. Stores may also have different prices or promotional events at different times. Sale prices on the website are Internet-only specials and do not reflect the pricing of Authentic Provence®.
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.
You agree to indemnify, defend, and hold harmless Authentic Provence®, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Although we will make every effort to respond quickly to applicable email messages, authenticprovence.com is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding authenticprovence.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through authenticprovence.com shall become and remain the property of Authentic Provence®. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, and ideas or comments unless we first obtain your permission or otherwise are required by law to do so.
Thank you for shopping at authenticprovence.com. This privacy and security policy outlines the information that we collect about you, how we use the information and the choices you have to review, revise and/or restrict our usage of this information.
Authenticprovence.com collects customer information for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, improve of customer’s shopping experience and to communicate with our customers about our products, services, and promotions, including those that we believe may be of particular interest to you based on information we have collected. We collect personal information such as your name, financial information, telephone number, e-mail and postal address (“Personal Information”) that you provide to us when you save your information with us or when you participate in a promotion or survey. We use this information to process any transaction, inquiry or promotion that you initiate with us, and provide you with advertising tailored to your interests. In addition, we maintain a record of your product interests, purchases and whatever else might enable us or our business partners to enhance and personalize your shopping experience on this website and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the Website and traffic patterns to improve the Website design and the products and services we offer as well as to determine what offers, promotions or information to send to you. Authenticprovence.com may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court. We may also disclose information about you to other members of the Authentic Provence® corporate family, as well as a company contracted to help prevent the unauthorized use of credit and gift cards. *You can easily update your account information by logging on to authenticprovence.com or by clicking Your Account.
Our Email List
We offer those who sign-up for our email list advanced notice of sales, new merchandise, store openings and other Authentic Provence® news. Email addresses collected at authenticprovence.com are used internally and by our business partners.
Our Catalog Mailing List
If you no longer wish to receive Authentic Provence® catalogs, please contact us or call us 561.805.9995. Please include your name and mailing address as shown on your catalog. We will remove your name from our mailing list as soon as possible.
Authentic Provence® contracts with outside service providers to help us to better understand your use of authenticprovence.com. Our service providers place cookies on your computer or use other technologies to collect various kinds of information for us related to your use of authenticprovence.com, so that we and our business partners may continue to refine and improve the site and provide advertising tailored to your interests. We do not allow our service providers to collect any credit card, user name or password information, and any Personal Information shared with our service providers is made anonymous. As a visitor to authenticprovence.com, you may opt out of being included in this collection of data by clicking here or by calling 561.805.9995. “Cookies” are bits of information that are automatically stored on your computer. If you do not want to have cookies on your system, you can set your browser to disable them. We or our partners may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Abode Flash or similar technology that may be built into your computer or downloaded or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience or perform surveys. They help us to improve our sites by measuring which areas are of greatest interest to customers. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies. Click here to learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable. We also use other methods of automatic collection to determine information about visitors to our website, including the IP address, browser, language preferences, and computer identification numbers. We use this information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud. To opt out of any such data collection, contact us or call 561.805.9995.
Sensitive personal information contained in orders placed on our Website is encrypted using 128-bit secure socket layer (SSL) technology. * In order for SSL security to work, you must use an SSL enabled browser. * Secure Socket Layer (SSL) is technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) when you transfer any information to use, you do so at your own risk. If you still have concerns about ordering electronically, feel free to call 561.805.9995 and place your order over the phone. Please have the product number, size, and color ready for each item you wish to order. You can also print your shopping basket page and mail it to: Authentic Provence®, 3735 South Dixie Highway, West Palm Beach, Florida 33405. Attn: Order Processing. Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.
Authenticprovence.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The authenticprovence.com Privacy & Security Policy only addresses the use and disclosure of information that we collect from you on our website. Feel free to contact us with any questions about our Privacy & Security Policy. Email: email@example.com, Phone: 561.805.9995, Fax: 561.805.5730, Mail: Authentic Provence®, 3735 South Dixie Highway, West Palm Beach, Florida 33405.
All sales are final.
Custom Orders are non-cancellable, non-returnable and non-refundable. All custom orders require a 100% non-refundable deposit, at the time of order being placed.
Authentic Provence® is obligated to collect state sales tax on property which is collected at or delivered within the state of Florida. If shipment are sent outside of Florida, Sales tax will not be charged.
Authentic Provence accepts all major credit cards, checks and wire transfers. Please contact us for further information at 561.805.9995
All Garden Ornaments require ongoing preservation and care. It is most beneficial to cover them during harsh winter months.
Mouth Blown Glassware
Each Authentic Provence glass piece is individually mouth-blown using traditional glassmaking techniques. In keeping with our philosophy each piece is unique and no two are exactly the same. Variations in size, color, and structure are to be expected and celebrated.
Because of the traditional production process our glassware can contain air bubbles and is sensitive to temperature differences. Fast cooling or heating may damage or even break the glass. We therefore advise extra carefulness, including during washing which we recommend doing by hand. Glass items that carry a seal are particularly sensitive to heat, so we strongly advise not to pour hot drinks or liquids in them.
Bluestone and Marble Tables
Authentic Provence works solely with natural stones. Belgian Bluestone can be used indoors as well as outdoors. Its low porosity makes the material resistant to frost and pollution. The tops do not need to be covered in winter. Carrara marble tables are best kept indoors. Our stones are mined from nature which means that they contain fossils. As a result, white/greyish marks or veins run through the stone. The quantity and size varies from piece to piece. This is an inherent characteristic of the stones and does not affect their quality.
Grease marks on the stones will eventually fade with exposure to the sun and rain. This can take anywhere from several weeks to several months depending on the nature and amount of the grease. For quicker results, you can use water with 2 spoonfuls of ammonia or a good detergent.
Superficial micro-scratches are normal and will over time give the top a beautiful patina. To nourish the stone and reduce micro-scratches, you may treat the top with natural glycerin-based soap diluted in water. You can simply clean the stone by nourishing it from time to time with a small amount of natural glycerin-based soap. In order to avoid breakage, always place your bluestone table tops perfectly horizontal and level on the designated base and make sure that there are no small scraps of stone or other materials stuck between the top and base.
Urns, birdbaths, and fountains should be completely emptied of soil and water before the winter arrives. The objects should be covered to prevent the build-up of damaging snow / frost and water. Portable components, such as the tops of birdbaths, can be removed altogether and stored indoors.
Bac A Oranger
These garden planters have a structure made of aluminum. Please understand there will be maintenance needed to upkeep their fresh appearance.
Our Tuscan terra cotta are frost resistant, as they are made of the Tuscan Calestro clay and are frost resistant to -22 F below. They should be set on feet on off the ground, so no frost is below the planter. In extreme temperatures we would recommend moving the planters inside or totally covering them including your plant, as no water should remain in the planter.
The classic beauty of these English terra cotta garden planter is combined with an engineered synthetic fiber and cement, and therefore make it ideal for all-weather use. Planters can remain outside while planted throughout the winter. These intricate planters have been molded and hand finished in the traditional manner it has been since the Bygone era. Drainage holes included
Aged Terra Cotta Maintenance
1. Once planted, simply watering your plant will turn the dominant moss into a lush green surface on your pot.
2. When not planted, avoid exposing your mossed pot to prolonged direct sunlight.
3. In cold climates, our 100 % natural terra-cotta pots should be brought indoors with the first heavy frost.
Kindly contact us and we will let you know regarding the maintenance and conservation of the object. As our objects mostly have an aged / antique patina, we suggest that unwanted mold or moss should be just brushed off of the limestone stone and marble surfaces carefully.
Do not clean the fountain with soap or any chemical product as lead can react with chemicals. Please do not use any descaler or chlorine to keep the water clean. The lead surface should only be cleaned with cloth and water
Empty the fountain before the begin of Winter. The fountain needs to be emptied before outdoor temperature reaches 32 degrees (F). Empty the fountain. When no more water is running switch off and clean the pump. Ideally the fountain should be covered so no water can enter.
Installation Guidelines for Reclaimed Terracotta Tiles
It is strongly recommended that reclaimed Terracotta is laid using a tile adhesive. Do not use a mortar mix.
A minimum of two coats of sealant should be applied after laying and prior to grouting. Allow the Sealant to fully penetrate the surface. Any excess should be sponged off. Once the terracotta has been sealed it should be left for at least 8 hours. Once grouted a further coat of sealant should be applied . Some sealants may take as long as 24 hours to dry. If Boiled Linseed Oil is to be applied, this must be done prior to sealing and left to fully dry. Drying time – 24 hours.
All necessary movement joints such as the surrounds of baths etc. should either be initially filled with suitable flexible mastic/silicone, or protected to ensure excess grout is not allowed to accumulate and set.
When applying grout to reclaimed terracotta, ensure that an appropriate coating of sealant has been applied before grouting to aid cleaning of the tile surfaces:
Always ensure that mixing containers and tools are clean and free of previous grout mixes.
Always mix the grout with clean water free of contaminants such as salt etc.
Do not mix grouts of different types and manufacturers, and do not mix with cements or limes etc.
Read the manufacturer’s instructions to ascertain the ‘pot life’ (working time) and bear this in mind when mixing up a batch of grout.
Ensure that you are able to apply all the material mixed prior to the pot life being exceeded.
Preparing the joints
The joints to be grouted must be dry, clean and free of dust and foreign matter. They should be clear for at least 2/3 of the depth of the tile – any excess mortar or adhesive must be removed.
Preparing the grout
Whilst stirring, pour the dry powder mix into a clean plastic bucket containing a small quantity of clean water (refer to manufacturer’s instructions for details of quantities). Mix until a smooth creamy paste is obtained. If available, use a slow speed mixer (maximum 150 rev/mm) to prevent the excessive formation of air bubbles. Leave the mix to stand for 2-3 minutes and then remix briefly before use. The working time of the grout changes between different types and manufacturers, varying from anything between 30 minutes to a few hours. If the grout starts to set before applying it to the tiles, do not add more water, simply discard and clean out the mixing container before making up another batch. After completing your work, ensure that any material left is removed from your container, and that the container is cleaned before the grout has cured.
Applying the grout
Always use the same method of working to obtain uniform results. Where the tiles are absorbent or the ambient temperature is very high lightly dampen the surfaces of the joints with a wet sponge before applying the grout. Fill the tile joints with the grout paste using either a hard rubber float or squeegee without leaving voids or gaps. Remove the excess grout from the surface by drawing the float diagonally across the joints whilst the paste is still fresh. Leave the paste to firm up in the joints until it is no longer plastic. Clean off the surplus grout with a damp hard cellulose sponge working diagonally across the joints without applying any pressure. Rinse the sponge frequently preferably using two buckets of water; one for removing the surplus paste from the sponge and the other for just clean water for the final rinsing of the sponge and moistening new ones. Use a special grouting sponge – the proverbial bath and household sponges rapidly fall to pieces become quickly overloaded with grout.
We can ship within the US and globally via a third party. Purchased items are expertly packed and insured. Since rates are based on weights, please call for a shipping quote and to discuss the best shipping option. All shipments are made via a common carrier of your choice. If you do not have a carrier of choice, Authentic Provence® will assist in a recommendation/quote request. Packing, crating, insurance, delivery method and installation will be an agreement between you and the carrier you select. Quotes may vary by choice of carrier, services requested and final destination address. All packing / insurance / delivery and installation charges are paid directly to the carrier.
Authentic Provence® takes pride in the incomparable quality of each item, and we carefully inspect each piece prior to shipment, we also require your inspection and signature upon delivery. In case of any damage, please note it on the bill of lading and kindly contact the shipping company directly.
The Boutique items, mostly in-stock products ship within 24 hours of ordering via FedEx Ground (2nd day and standard overnight options are available at an additional cost); however, some orders may take up to 48 hours to process. Please note that items ordered together may not be shipped out on the same day. You will be will be provided an approximate date of shipment. We are unable to ship to PO Boxes.
Once you have approved our quote regarding your purchase and shipping quote you may select between one of the following options:
Curbside Delivery Service
Curbside Delivery hours are between 9 am and 5 pm, Monday through Friday, excluding holidays.
You will be contacted directly by the shipping company regarding timelines and payment collection.
The delivery company will call to schedule your appointment. All delivery dates are approximate and depend on availability and transportation requirements. Rest assured all oversized items will be handled with care, as delivery fee includes packing, crating or blanket wrap service, insurance, and unloading of your freight to the curbside. This service does not include unpacking and placement of product.
Contact us at firstname.lastname@example.org or at 1 561.805.9995 and a representative will be happy to answer any questions related to curbside items.
White Glove Delivery Service
White Glove Delivery Service hours are between 9 am and 5 pm, Monday through Friday, excluding holidays.
You will be contacted directly by the shipping company regarding timelines and payment collection.
The delivery company will call to schedule your appointment. Rest assured all oversized items will be handled with care, as delivery fees include the following: packing or crating, insurance, door-to-door service, and indoor/upstairs placement (two-flight maximum). When appropriate this service will include unpacking, debris removal. White Glove Service will add significantly to the delivery cost. Kindly contact us directly at 1 561.805.9995 regarding international shipment.